For the full terms and conditions that apply to your purchases from the Lonely Planet Shop, pleaseclick here.
Defective or damaged products
If your purchase is in any way defective, damaged or not as described, pleasecontact usas soon as possible with your proof of purchase, and we will arrange for a replacement product or refund where necessary. For partial returns, refund amounts will be calculated against any discounts claimed at the time of ordering (e.g. 3 for 2, % off, free postage offers etc).
If you have purchased a Membership, please read the Membership User Agreement before contacting us. Lonely Planet is not responsible for slow connection speeds, device compatibility, or other technological interferences.
改变主意 - 如果您住在英国/欧盟以外
如果您的购买未如《孤独星球》网站上的描述，我们有时可以在适当的情况下提供商品交换或退款。bob官方下载链接对于部分退货，将根据订购时声明的任何折扣进行退款金额（例如2占2，百分比折扣或类似）。如果您对购买不满意（除了产品损坏/有缺陷的地方，或者不如我们网站所述的地方）contact uswithin 30 days of receiving your goods. We will review your request and get back to you within three working days. Memberships, once activated, cannot be refunded. If you have purchased a subscription through Apple or Google, you can cancel your renewal of the subscription from within the app.
改变主意 - 如果您住在英国或欧盟
You have the right, under consumer laws, to a “cooling off” period of 14 days from the date you receive your physical products (but not digital products), during which time you can change your mind and receive a refund (subject to certain deductions – see below).
要改变主意，请通过与我们联系在14天的冷却期内让我们知道。您需要确保在告诉我们您想改变主意的14天内将产品寄回。您将需要支付退货邮资费用。
Within 14 days of receiving your returned product, provided it is in a perfect, unused condition, we will refund you the amount you paid by the same method as your original payment, including the initial delivery cost at the least expensive rate. So, for example, if you have paid for express delivery, we cannot refund the additional cost of the express delivery over the standard rate. For partial returns, refund amounts will be calculated against any discounts claimed at the time of ordering (e.g. 3 for 2, % off, free postage offers, etc). We cannot refund any credit card fees, brokerage fees or import duties, as these amounts go directly to third parties, not us.
If we do not receive your returned product, we cannot refund it, so please ensure you keep your proof of postage.
Memberships, once activated, cannot be refunded due to their digital nature and unlimited access. If you have purchased a subscription through Apple or Google, you can cancel your renewal of the subscription from within the app.
Digital guidebook and bundle purchases
In the Lonely Planet Online Shop we go to every effort to provide information about our ebooks for you to review before you make your purchase - this includes file size specifications, chapter descriptions and preview PDFs for each product. It's your responsibility to make sure that you are buying the right content, and if you are unsure we recommend that youcontact us在进行之前，您可能会遇到任何问题。
Once you have downloaded digital content it is considered delivered - just like a book arriving in your letterbox - and therefore the policies detailed above will also apply.
The terms around our specially priced Book + ebook bundles are as above, and once the digital content has been delivered, any cancellation of the print component will be minus the full digital price. In other words, if you order the bundle then decide you don't want the book, you will be charged the regular RRP of the digital guide and refunded any difference.
If you have received a digital content link but not downloaded it, and you are seeking an exchange/refund, pleasecontact usand we will review it on a case by case basis.
When you buy an ebook, you are buying that edition only and are not entitled to digital copies of subsequent editions when they are released. If you want the more recent edition, you will need to buy that separately.
When buying ebooks, it's important to be aware of a few things:
Content changes from edition to edition, so use the previews to determine if you are making the right choice.
在上路之前下载并保存文件，因为无论走到哪里，都无法指望获得良好的互联网连接！
For further information on our Returns Policy, please refer to theLonely Planet Terms and Conditions政策。